Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unworn, unwashed and unaltered, free from makeup marks, stains or odors, with all original tags attached, and returned in its original packaging. Items must not have been used for photo shoots, social media posts or commercial purposes. Orders must have been placed directly on our website. You'll also need the receipt or proof of purchase.

Non-returnable items

Sale items (items purchased at a marked-down sale price) are final sale and cannot be returned or exchanged. Orders placed with a discount code, such as a welcome offer, are not considered sale items.

How to return

To start a return, contact us at support@jcdejc.com with your order number. If your return is approved, we'll email you instructions. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. Approved returns must be sent to:

TDF GLOBAL LLC - USF200
23801 CYPRESSWOOD DR STE A103
SPRING TX 77373-0006

Please write the recipient name exactly as "TDF GLOBAL LLC - USF200". USF200 is our account code at the facility and is what routes your parcel to us.

Refunds

Once your return is received and inspected, we'll notify you whether the refund was approved. Approved refunds are issued to your original payment method within 10-15 business days. Depending on your card issuer, it may take additional time for the refund to appear in your account.

Original shipping costs and return shipping costs are non-refundable.

Exchanges

We offer size exchanges within 14 days of delivery. Contact us at support@jcdejc.com with your order number and the size you need. If your request meets the conditions above, we'll send exchange instructions.

You pay the cost of sending the original item back. Once it has been received and inspected, we ship the replacement to you free of charge by Standard shipping.

If the size you need is unavailable, we will refund the item to your original payment method instead. If you need the replacement urgently, we recommend placing a new order while returning the original item.

Order cancellation

Orders, including sale items, can be cancelled within 24 hours of placing the order for a full refund, provided the order has not yet shipped. Once an order has shipped, it can no longer be cancelled.

Defective or incorrect items

Please inspect your order upon delivery. If you receive a defective, damaged or incorrect item, contact us within 3 days of delivery with clear photos and a video of the unboxing showing the issue. Once the issue is confirmed, we'll provide a free return label and refund the full price of the item. Original shipping charges, including Express shipping, are non-refundable. Items must be returned with their original packaging, labels and accessories.

For any return question, contact us at support@jcdejc.com.